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Level 1: Administrative and Team Communication Engineering
Introduction
Course Overview and Objectives
Data Entry in CRM Systems
Importance of Data Accuracy
Practice Exercise: Data Entry Simulation
Email Communication Etiquette
Email Formatting Guidelines
Practice Exercise: Writing Professional Emails
Using Microsoft Teams for Internal Communication
Introduction to Microsoft Teams
Utilizing Channels and Chat Features
Teamwork for Engineering and Design Projects
Overview of Teamwork Platform
Task Assignment and Tracking in Teamwork (2:59)
Customer Communication via Aircall and Heymarket
Using Aircall for Customer Phone Communication
Text Communication with Customers via Heymarket
Managing Customer Interactions Effectively
Professional Communication with Outlook
Email Proposal Writing in Outlook
Organizing Emails and Folders in Outlook
Conclusion and Next Steps
Course Recap and Key Takeaways
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Utilizing Channels and Chat Features
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