The Course

Step right into the world of effective workplace communication with this engaging course designed to elevate your administrative and team interaction skills! Learn the art of crafting clear emails, memos, reports, and proposals that resonate with their recipients. Dive into the essentials of non-verbal communication, active listening, and feedback techniques that will turn you into a communication maestro among your peers. By unraveling the intricacies of tone, style, and cultural sensitivity, you'll be equipped to navigate diverse professional environments with ease.

But that’s just the tip of the iceberg! We'll also explore conflict resolution, negotiation tactics, and how to facilitate seamless information flow within teams – making miscommunication a thing of the past. As a cherry on top, you'll see these skills come to life through real-world scenarios, helping you build the confidence to tackle any communicative challenge. Whether you’re just starting out or looking to polish your expertise, mastering these skills will not only make you an invaluable team member but also open doors to leadership opportunities and a thriving collaborative workplace culture.

What you will learn

When crafting this curriculum, I meticulously considered what foundational skills are genuinely instrumental for someone just stepping into the world of team communication and administrative practices. The beauty of this starter course lies in its structure; it's been thoughtfully arranged to build your capabilities from the ground up, ensuring that no essential piece is missed along the way. We cover the A to Z of effective communication strategies, collaborative tools, and administrative protocol, all designed to weave together seamlessly. Think of it like learning a new language, where you start with the alphabet and common phrases before you write poetry. By the end of our sessions, you'll not only be fluent in the core concepts but also equipped with the practical know-how to streamline teamwork, enhance productivity, and successfully navigate the day-to-day communications that keep organizations humming. Trust me, this isn't just a course—it's a game-changer for your career trajectory.

Curriculum

  Introduction
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  Data Entry in CRM Systems
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  Email Communication Etiquette
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  Using Microsoft Teams for Internal Communication
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  Teamwork for Engineering and Design Projects
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  Customer Communication via Aircall and Heymarket
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  Professional Communication with Outlook
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  Conclusion and Next Steps
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Your instructor

As an established expert in the realm of communication, both administrative and interpersonal, my career has seen numerous advancements in the efficiency and effectiveness of team dynamics. Over the years, I have dedicated myself to the art of ensuring that administrative functions serve as the bedrock for successful team collaboration and project execution. My experience has been carved out through various roles that required the precision of a seasoned communicator and the foresight of a strategic organizer, drawing deeply from my enthusiasm for creating environments where communication systems and teamwork intersect seamlessly.

The course I teach, "Level 1: Administrative and Team Communication Engineering", is a reflection of my commitment to nurturing a new generation of communication savants. My passion for the subject matter is rooted in the belief that clear, concise, and effective communication is fundamental to the success of any organization. Tailoring my expertise to the curriculum, I focus on empowering students with the knowledge and skills to build robust communication frameworks, enhancing their ability to function as pivotal assets in any administrative or team-based setting. My engagement with this course is not just about imparting wisdom; it's about inspiring a ripple effect of improvement in how teams connect and thrive in complex environments.

Foundational

Building the Blocks of Effective Office Interaction

Essential

Key Techniques for Teamwork and Administrative Cohesion

Introductory

Laying the Groundwork for Advanced Communication Channels