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Systems, Strategies & Processes
Account Executive Training
Understanding GW Verbiage
Understanding Key Team Members & Company Structure
Booking Terms
Mastering Stat Posts for AE Team members
Navigating Essential Platforms
Do's & Don'ts of ISN
Sales Training Program
Enhancing Customer Engagement – The Ring of Fire Pitch Perfect Protocol
Introduction to GreenWorks – Belief System & The Importance of Your Role
Mastering the Initial Conversation and Sales Process
Overcoming Objections Using Direct Sales and Tones
Negotiation Techniques and Advanced Objection Handling
Real-World Scenarios, Live Calls & Final Assessment
Inspection Services General Knowledge
Types of Dwellings
Understanding Component & Add On Services
Managing In-Field Upgrades for Sewer Line Scopes & Mold Swabs
Environmental
Determining How to Add Additional Samples
Booking an Environmental Package
Booking a Greenest Package
Engineering
Foundation Engineering Letter (FEL) In-Field Upgrade Order Process
Scheduling & Dispatching
ACH and Electronic Check Payments
Cancellation Policy and Process
SMS Communication in ISN
Selecting SMS Template within ISN
Discounts and Coupons
How to Send a Second Agreement to Clients in ISN
How to Use Consolidated Order Form Fees
How to Generate and Send a Refund Agreement Email
Quality Control & Compliance
Streamlined AE/RSC Order Process
Processing Payments at GreenWorks
Call Center Operations & Customer Service
Clients First: Call Tips and Customer Service
Handling a Non-Successful Transfer
Optimizing Sales & Lead Management
Managing Leads (6:04)
Managing Angi Leads
Creating Tasks for Commercial Leads (6:04)
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Determining How to Add Additional Samples
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